Customer Service


Caring for your Guitten

The Character Guittens can be hand washed, and laid flat to dry.
The “Plain Jane” Guittens are washable. Please wash in cold water and cool/warm air dry.

Refunds, Returns, and Exchange Policy

If your order was damaged in shipping or there were discrepancies, please notify us within 7 days of receiving your order.
If you are not 100% satisfied with your purchase within 30 days of your purchase, you may return the product and get a full refund or exchange the product for another one. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

1. Please email to request a refund.
2. Mail your returned item to:
Access Music Therapy/Guitten
2645 Midway Road
Duluth, MN 55810
3. In your package, include a note stating the reason for your return and the original receipt.

Ordering Options

Four easy ways to order a product from Guitten.

1. Order online at:
2. Phone your order to 218-349-1792.
3. Purchase orders, please contact us.
4. Mail your order to:
2645 Midway Road
Duluth, MN 55810

Print a Purchase Order Form


When you place an order on our website, Guitten sends an automatic email confirmation notifying you that we have received your order. This confirmation is sent from

If you ordered online and do not receive an order confirmation, please check your junk mail or spam folder. If you mailed or phoned in your order, and you would like an email confirmation, please request it.

Digital Products

If you are experiencing trouble with your download, please contact Jody at 218-349-1792 or email at


If you have any further questions, please call us at 218-349-1792 or

Thank you!

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